Pinateros Entertainment Ltd: Crafting Exceptional Gaming Experiences with Integrity
At Pinateros Entertainment Ltd., we are dedicated to delivering world-class online slot experiences built on a foundation of trust, transparency, and thrilling gameplay. Operating from our headquarters in London, UK, we are a fully licensed and regulated provider committed to the highest standards of player safety, responsible gambling, and technological excellence. Our mission is to combine innovative entertainment with an unwavering commitment to integrity, ensuring every spin is fair, secure, and enjoyable.
Established on 15 March 2012, Pinateros Entertainment Ltd. set out to redefine online gaming. From our inception, we have focused on creating platforms that not only host captivating games but also prioritise the well-being of our players. Our journey has been marked by continuous innovation, rigorous adherence to regulatory standards, and a passion for delivering memorable gaming moments. We believe in building lasting relationships with our players and partners through transparency, reliability, and unparalleled service.
The official website, pinateros.com, serves as a testament to our dedication, offering a secure and engaging environment for our flagship title, the Pinateros slot, and future gaming innovations.
The Pinateros slot, developed by the acclaimed provider Swintt, is a prime example of our commitment to delivering high-quality, engaging, and fair gaming. As the publisher and operator of this vibrant game, Pinateros Entertainment Ltd. ensures that every aspect, from technical performance to player protection, meets our exacting standards.
Pinateros.com is proudly operated by Pinateros Entertainment Ltd., a company fully incorporated and licensed within highly respected European jurisdictions. Our adherence to strict regulatory frameworks ensures a secure and trustworthy environment for all players.
Pinateros Entertainment Ltd.
One Canada Square
Canary Wharf
London, E14 5AB
United Kingdom
We hold the following operating licences from reputable jurisdictions, ensuring our adherence to the strictest standards of fairness, security, and responsible gambling, as required by the 4th and 5th AML Directives and national gambling regulations:
As part of our commitment to regulatory compliance, information regarding beneficial owners is filed with the relevant authorities and is available through official public registers.
We are dedicated to maintaining the highest standards of trust and security. Our operations are regularly audited and certified by leading independent bodies to ensure fairness, data protection, and secure transactions:
Independent verification of fair gaming, responsible operator conduct, and player protection.
View our eCOGRA certificationOur Random Number Generator (RNG) and game mechanics are regularly tested and certified by GLI to ensure fairness and unpredictability across all our offerings, including the Pinateros slot.
Learn more about GLIWe adhere to the international standard for information security management systems, protecting your data and ensuring operational resilience.
View our Security PolicyAll payment transactions are secured and processed in compliance with the Payment Card Industry Data Security Standard, safeguarding your financial details.
Our website uses advanced SSL (Secure Socket Layer) encryption to protect all your personal and financial data during transmission.
Player funds are held in segregated accounts, entirely separate from operational funds, to ensure their safety and immediate availability at all times.
Pinateros Entertainment Ltd. is deeply committed to promoting responsible gambling and providing a safe environment for all our players. We offer comprehensive tools and resources to help manage your play and prevent problem gambling, in line with EGBA standards and CEN Workshop Agreement.
We actively support national self-exclusion schemes like GamStop in the UK, allowing players to exclude themselves from all licensed online gambling operators for periods of 6 months, 1 year, or 5 years.
If you or someone you know needs help, please contact the following organisations:
GamCare National Gambling Helpline: 0808 8020 133 (24/7)
Website: www.gamcare.org.uk
We also recommend BeGambleAware.org for free, confidential help and support.
Our platform provides robust game control tools including:
For comprehensive details on our self-exclusion tools, deposit limits, and other responsible gambling measures, please visit our dedicated Responsible Gambling page.
Gambling can be addictive. Please gamble responsibly.
Gambling is not a solution to financial problems. Only bet what you can afford to lose.
Pinateros Entertainment Ltd. is fully compliant with the General Data Protection Regulation (GDPR) and other relevant data protection laws. We are the data controller for your personal information, committed to safeguarding your privacy.
For detailed information on how we collect, process, store, and protect your personal data, including lawful grounds for processing, international data transfers, and procedures for exercising your data subject rights, please refer to our comprehensive Privacy Policy.
Pinateros Entertainment Ltd. is committed to full transparency regarding its corporate structure and key management. Our leadership team ensures strict compliance, robust player protection, and operational excellence across all our activities.
Responsible for overseeing all regulatory adherence, licensing requirements, and ensuring our operations meet the highest legal and ethical standards.
Contact: [email protected]
Designated to prevent and detect money laundering activities, ensuring full compliance with Anti-Money Laundering (AML) regulations and reporting obligations.
Contact: [email protected]
Pinateros Entertainment Ltd. is proud to be a member of leading professional organisations, demonstrating our commitment to industry best practices, collaboration, and ethical conduct:
As a member of the BGC, the industry body representing the UK's regulated betting and gaming sector, we actively contribute to promoting safer gambling and upholding higher standards across the industry.
Visit BGC WebsiteWe strive to provide a seamless gaming experience, but if a dispute arises, we are committed to resolving it fairly and efficiently. Our internal complaints procedure is as follows:
Please submit your complaint via email to [email protected] or via Live Chat. We aim to resolve most issues at this stage within 10 days.
If you are not satisfied with the resolution from Stage 1, you may request an escalation to a Senior Customer Support Manager by replying to the initial communication. We will provide a final response within 8 weeks.
If your complaint remains unresolved after our internal process, you have the right to refer the dispute to an independent Alternative Dispute Resolution (ADR) entity. For our UK players, we use:
The Independent Betting Adjudication Service (IBAS)
Website: www.ibas-uk.com
Email: [email protected]
Telephone: +44 20 7347 5883
Further details of our dispute resolution policy can be found in our Terms and Conditions.
We offer multiple channels for you to reach us. Our dedicated team is available 24/7 to assist you with any queries, feedback, or support needs.
For immediate assistance, our Live Chat service is available 24 hours a day, 7 days a week. Click the 'Live Chat' icon on any page to connect with a support agent.
Response Time: Typically within 30 seconds.
Speak directly with our support team.
Availability: 24/7
Response Time: 80% of calls answered within 20 seconds.
For detailed queries or specific departmental assistance, please use the appropriate email address below.
Response Time: Urgent queries within 1-2 hours; General queries within 24 hours.
Finance & Payments (For deposit/withdrawal queries, financial statements)
Media & Press
Support Opening Hours: 24/7 (All departments)
Prefer to send us a message directly from the website? Our secure contact form is available here. Please select the most relevant category for your query to ensure it reaches the correct department swiftly.
Thank you for choosing Pinateros Entertainment Ltd. We value your trust and look forward to providing you with an exceptional gaming journey.